RETURN & REFUND POLICY

When you order a JUDI ANNE product, we hope that you are completed satisfied with your order. However, if you are not for any reason, simply return the product to us, within 15 days of receiving your purchase, for a full refund.   

   

How do I return an Item?

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Simply contact us through the contact link on our web site at the bottom of the page. Please include information about your order and a brief reason why you would like to return your item. Our Customer Care team will contact you with a Return (RMA) Number along with the return shipping address.

 

Return Criteria 

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All merchandise must be returned in new condition. The item(s) should include its original packaging and be accompanied by the original hang tags. Returns that do not meet these criteria will either be denied or subject to a partial refund.

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Upon receiving your returned merchandise, a refund of the amount paid for the product will be initiated immediately. Please allow for the transaction to be fully processed/posted within 10 – 15 business days. This refund will be issued to the method of payment that was used to make the original purchase. We cannot refund different accounts or credit cards.

 

Return Shipping

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Kindly ship your return package back to JUDI ANNE for a full refund.  We regret that we cannot cover the cost of return shipping.  Please note that an RMA # issued by our Customer Care team must be provided prior to shipping your return.

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Clearly label the outside of the package with "RETURNED GOODS" and the RMA number to help us process the return as quickly as possible.

 

Please Note

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JUDI ANNE is not responsible for lost returns. Any packages delivered COD will be sent back to the customer. 

 

Exchanges

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Exchanges are not permitted. If you require a new product, we recommend that you place a new order and return the original order. 

 

Return Shipping Recommendations

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For any returns, we recommend sending your return with a mainstream postal courier and obtaining a tracking number as it makes it easier for you to see your shipment's status. JUDI ANNE is not responsible for lost shipments.

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For all returns, please clearly indicate that the shipment is a return on the outside of the box to help the courier and our customer care team process your request as smoothly and as quickly as possible.

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